1. What activities are involved in the operation function? And how does operations interact with other functional areas?
2. List and explain the five steps of strategy formulation. Follow the steps to outline a strategy for a company organization with which you are familiar.
3. Gather mission and vision statements from two (2) different companies. What do they tell you about the organizations? Are their mission and vision reflected in the way they do business?
4. Select 2 different types of business/organization, well-known brands (e.g. McDonald, Toyota, Amazon, HP, Kiewit Construction, Dell computer, Sheraton hotels, Google, Macy’s department store, Walmart, iHop, US Department of Labor, MODOT, Microsoft Corp., Amtrak transportation, …). Then provide examples of their actual practices in quality, time, cost and flexibility from your experience and/or readings, be specific on your writing of these examples. Below suggested reading from University of Cambridge explains the dimensions of quality, time, cost and flexibility.